Privacy Policy

1. Scope

This Privacy Policy applies to personal information processed through the Service and in related support, administrative, marketing, and business communications.

It does not apply to third-party websites, applications, or services that have their own privacy policies. It also does not control how a seller's real estate agent, brokerage, buyer, attorney, or other recipient handles information after receiving it.

2. Information we collect

Account and contact information

We may collect your name, email address, phone number, account credentials, user role, brokerage or company information, and communications preferences.

Property and disclosure information

We collect information needed to prepare a seller's disclosure, including the property address, ownership and occupancy information, property characteristics, systems and equipment, known defects or conditions, repairs, insurance-related information, environmental information, and the seller's answers to disclosure questions.

Uploaded documents and attachments

We may collect documents, photographs, receipts, reports, repair records, invoices, inspection materials, insurance materials, and other files uploaded in connection with a disclosure. These files may contain personal information about the seller, property occupants, contractors, agents, or other people.

Agent and recipient information

We may collect the seller's real estate agent's name, email address, brokerage information, and other contact details so the seller or agent can manage or receive a disclosure.

Electronic-signature information

When a document is signed electronically, we may collect the signer's name, email address, signature, consent records, date and time, document version, IP address, device information, and other audit information used to associate a signature with a document.

Payment information

Payments are processed by Stripe. We may receive transaction details such as payment status, amount, date, billing contact information, card type, and limited payment identifiers. We do not receive or store full payment-card numbers.

Device, usage, and technical information

We may automatically collect IP address, browser type, device type, operating system, pages viewed, referring pages, timestamps, session information, approximate location derived from IP address, identifiers, error logs, performance information, and interactions with the Service.

Support and communications

We collect information you provide when you contact us, request support, participate in testing, provide feedback, respond to surveys, or communicate with us by email or through the Service.

3. Sources of information

We collect information:

• directly from sellers, agents, and other users;
• from an agent, seller, or authorized person acting for another user;
• automatically from browsers, devices, cookies, analytics tools, and logs;
• from payment, mapping, authentication, email, analytics, advertising, and other service providers;
• from documents or materials uploaded to the Service; and
• from public sources when needed to operate or protect the Service.

4. How we use information

We use personal information to:

• create and manage user accounts;
• provide, operate, maintain, and improve the Service;
• guide users through disclosure questions and generate disclosure documents;
• process electronic signatures and maintain related audit information;
• store and process uploaded documents and attachments;
• share completed disclosures with the seller's real estate agent when directed;
• process payments and prevent fraudulent transactions;
• provide customer support and respond to requests;
• send transactional messages, service notices, security alerts, and administrative communications;
• send marketing communications where permitted by law;
• measure usage, analyze performance, troubleshoot errors, and develop features;
• personalize content and advertising and create remarketing audiences;
• protect users, investigate misuse, enforce agreements, and secure the Service;
• comply with law, legal process, and regulatory requirements; and
• support a merger, financing, acquisition, reorganization, or sale of all or part of the business.

5. AI-assisted processing

Disclozd may use artificial intelligence and automated tools to explain disclosure questions, summarize information, suggest responses, extract or analyze information from uploaded documents, generate help text, improve navigation, and assist users in completing a disclosure.

Information you submit to an AI-assisted feature may be sent to a third-party AI service provider for processing. We use these providers to deliver the requested feature and operate the Service.

We do not use a seller's private disclosure answers, uploaded documents, or signed disclosure package to train a generalized public AI model. We may use limited, de-identified, aggregated, or operational data to test, secure, evaluate, and improve the Service where permitted by law.

AI output may be inaccurate or incomplete. Users must review all output before relying on, signing, or sharing it.

6. Cookies, analytics, and advertising

We and our service providers may use cookies, pixels, local storage, software development kits, and similar technologies to operate the Service, remember preferences, maintain sessions, understand usage, measure performance, prevent fraud, and support marketing and advertising.

We use Google Analytics to understand how visitors use the Service. Google Analytics may collect device, browser, usage, identifier, and approximate-location information.

We may use Google advertising tools, Meta advertising tools, and similar services to measure campaigns, create audiences, retarget visitors, and show ads based on visits or interactions with Disclozd. These providers may use cookies, pixels, identifiers, and related information in accordance with their own privacy policies.

You can control cookies through your browser settings and, where available, the cookie or privacy controls provided on the Service. Blocking some cookies may affect functionality.

Where required by applicable law, we honor recognized browser-based opt-out preference signals, such as Global Privacy Control, for the browser and device sending the signal.

7. How we disclose information

We may disclose personal information to the following categories of recipients:

• The seller's real estate agent: when the seller, agent, or authorized user directs us to share or manage a disclosure.
• Service providers: companies that provide hosting, databases, authentication, payment processing, email delivery, mapping, analytics, advertising, AI processing, security, support, and related services.
• Vendors currently used by the Service: these may include Vercel, Supabase, Stripe, GitHub, Resend, Google Maps Platform, Google Analytics, Google advertising services, Meta advertising services, and third-party AI providers.
• Professional advisers: attorneys, accountants, insurers, auditors, and other advisers subject to confidentiality obligations.
• Authorities and legal recipients: courts, regulators, law enforcement, government bodies, and other parties when we believe disclosure is required or permitted by law or needed to protect rights, safety, and security.
• Business transaction participants: parties involved in a financing, merger, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction.
• Other recipients: with your consent or at your direction.

We may disclose aggregated or de-identified information that cannot reasonably identify an individual.

8. Sale, sharing, and targeted advertising

We do not sell personal information for money.

Our use of analytics, pixels, cookies, advertising services, and retargeting may be considered "sharing," a "sale," or processing for targeted advertising under some United States state privacy laws. The information involved may include online identifiers, IP address, device and browser information, pages viewed, interactions, approximate location, and inferences about interests. Recipients may include Google, Meta, and other analytics or advertising providers.

You may request to opt out of sale, sharing, or targeted advertising by emailing [email protected]. Where required, we also honor recognized opt-out preference signals. We do not knowingly sell or share personal information of people under 18 for targeted advertising.

9. Retention and document storage

We retain personal information for as long as reasonably necessary to provide and secure the Service, complete transactions, maintain business and legal records, resolve disputes, enforce agreements, prevent fraud, and comply with law.

Retention varies depending on the type of information, account status, legal requirements, operational needs, security concerns, and backup cycles. We may retain account, payment, consent, signature, security, and transaction records after an account is closed when reasonably necessary for those purposes.

Disclozd is not a permanent document archive. We do not guarantee that incomplete disclosures, completed disclosures, attachments, signatures, or generated PDFs will remain available for any particular period. Sellers and agents must download and maintain their own copies. Agents and brokers remain responsible for retaining transaction records for the periods required by Texas law, TREC rules, brokerage policy, and professional obligations.

When information is deleted, copies may remain temporarily in backups, logs, fraud-prevention records, legal archives, or systems where immediate deletion is not reasonably practicable.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These may include access controls, authentication, encrypted network connections, service-provider security controls, logging, and restricted administrative access.

No system is completely secure. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur. You are responsible for protecting your account credentials and for using secure devices and networks.

11. Your choices and privacy rights

You may update certain account information through the Service or by contacting us. You may unsubscribe from marketing emails using the unsubscribe link in the message. Transactional and service-related messages may continue while you maintain an account or use the Service.

Depending on where you live and subject to legal exceptions, you may have rights to:

• confirm whether we process your personal information;
• access or obtain a copy of personal information;
• correct inaccurate personal information;
• delete personal information;
• obtain portable information where required;
• opt out of targeted advertising, sale, or sharing;
• limit certain uses of sensitive personal information where applicable;
• withdraw consent where processing is based on consent; and
• appeal a denial of a privacy request where required by law.

To exercise a privacy right, request account deletion, or appeal a decision, email [email protected]. Describe your request and provide enough information for us to verify your identity and locate the relevant account or records.

We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification of the consumer's identity. We will not unlawfully discriminate against you for exercising a privacy right.

Some information may be exempt from a request, including information we must retain for legal, security, fraud-prevention, transaction, or recordkeeping purposes.

12. Children's privacy

The Service is intended for adults and is not directed to children under 13. Users must be at least 18 years old. We do not knowingly collect personal information directly from children under 13 through the Service. If you believe a child has provided personal information to us, contact us so we can review and address the matter.

13. Data locations

Disclozd is operated from the United States. Personal information may be processed and stored in the United States and other locations where our service providers operate. Those locations may have privacy laws different from the laws where you live.

14. Changes to this policy

We may update this Privacy Policy as the Service, vendors, or legal requirements change. We will post the revised policy and update the effective date. Material changes may also be communicated through the Service or by email.

15. Contact us

Questions, requests, or complaints about privacy may be sent to: